Delivery Information

Click & collect in store

  • Free on all orders
  • Orders will usually be ready for collection within an hour, however, please wait to be notified in case of busy periods

Delivery

  • Free standard delivery for orders to the UK over £50.00
  • £2.99 for orders under £50.00
  • Orders will be dispatched Monday, Wednesday & Friday (excluding public holidays)
  • If you need anything urgently, please call 02380 447714/ 07444670545 & we will do our best to assist you

Returns

If you are not happy with your purchase, we are always here to help.

To be eligible for a return the item must be unused & in the same condition that you received it. The item must be in the original packaging.

Please return to:

Roynon Dancewear

18 Obelisk Road

Woolston

Southampton

Hampshire

SO19 9BN

We do not cover the costs of returns so please ensure you send your returns with a tracked delivery service as we cannot be liable for lost goods and you will not receive a refund.

We aim to refund within 5 working days from receiving the parcel back to the shop.

If you wish to exchange an item, please call 02380 447714/ 07444670545 or email: roynondancewear@outlook.com & we will only be to glad to assist you.

Whilst we offer all our lovely customers the option to return any web orders to our stores, Stripe is an online payment method and can only be refunded by an administrator.

This will be done within three working days and we will email you once completed. Stripe purchases can however be exchanged in store for a credit note to the value of the item, or exchanged for another item available in store

Postage will not be refunded in stores.

Why have I had a refund when I didn’t cancel my order or return anything?

As hard as we try, sometimes things just go wrong. You may be refunded if we are unable to deliver an item you have ordered from us. It may be that it is the last one we have in a range. We try really hard for this not to happen but when it does, and we can’t get you a replacement we will immediately email you and send you a refund

Returns Policies

  • Items must be returned in a fully resalable condition, which means being unused and in the original packaging within 30 days of receipt. Roynon Dancewear reserves the right to refuse a refund on items deemed not to be resalable or in original packaging.
  • For hygiene reasons, dance underwear purchased online cannot be returned.
  • Tights, hair nets & bun nets cannot be returned once taken out of the packaging
  • Customers are of course entitled to a full refund up to 30 days after receiving goods if they are faulty. Excluding tights, hair nets & bun nets
  • The Standard delivery cost of £2.99 will only be refunded if the entire delivery is returned, regardless of whether upgraded shipping was selected (unless the entire order was faulty or incorrect). We reserve the right to wait for your goods to be returned before refunding.
  • If your item becomes faulty please contact us at roynondancewear@outlook.com or call a team member on 02380 447714/ 07444670545

Gift Vouchers

If you wish to use a gift voucher online, please email us roynondancewear@outlook.com we will send you a unique code which can only be redeemed once.

Sizes

Please note that a lot of our stock come in European sizes which we will convert to UK sizes, therefore the sizes on the box/tag may not be in UK sizes

Images on this website

Images on this website do not belong to Roynon Dancewear.

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